FINANCIAL ASSISTANCE PROGRAM

Lourdes mission is to extend the healing ministry of Jesus by improving the health of our communities with an emphasis on people who are poor and underserved.

We care for everyone who comes to us in need regardless of his or her ability to pay. Meeting the needs of people with limited resources has always been at the heart of our mission.

Lourdes recognizes the difficulty unexpected medical problems can cause to your finances. We are here to help so that patients can obtain medical benefits from federal, state and hospital programs. We want to assist you in finding resources that may help pay your hospital bill. In fact, every patient who does not have insurance is eligible for discounts. Please read more about our financial programs.

Financial Assistance

We provide financial assistance to uninsured patients. We are here to assist patients in obtaining medical benefits through federal, state, and hospital programs. Patients and their counselors look at what options are available. We understand that everyone can not pay for healthcare services. We are here to offer options and assistance for those who are uninsured or underinsured and to serve as patient advocates.

2009 POVERTY GUIDELINES FOR THE 48 CONTIGUOUS STATES AND THE DISTRICT OF COLUMBIA

Persons in family poverty guideline

1 .............................................. $10,830
2 ................................................ 14,570
3 ................................................ 18,310
4 ................................................ 22,050
5 ................................................ 25,790
6 ................................................ 29,530
7 ................................................ 33,270
8 ................................................ 37,010

For families with more than 8 persons, add $3,740 for each additional person.

If a patient does not meet the criteria for the federal assistance programs available, Lourdes will provide a discount to the patient using a sliding scale based on Federal Poverty Guidelines:

• We offer free care for any person who earns up to twice the Federal Poverty Guidelines (e.g. income up to $44,100 for a family of four).
• We offer substantial discounts care for any person who earns up to four times the Federal Poverty Guidelines (e.g. income up to $88,200 for a family of four).
• We offer discounts like those we agree to with commercial payors for patients earning more than four times the Federal Poverty Guidelines.

Lourdes billing and collection policies are consistent with our mission and values. We treat all patients with dignity and respect from the bedside to the billing office. It's the right thing to do. Federal law echoes our mission--we care for every person who asks to be treated. We do so regardless of race, sex, creed, citizenship or ability to pay.

To apply for financial assistance from Lourdes, use our online application form below. If you need assistance in completing the form, have questions, or would like to speak with a patient representative, please call 270-415-4014 or toll-free 1-800-221-7141 ext. 4014. A patient representative from Lourdes will contact you regarding your eligibility for assistance. We're here to help. If you have questions about your ability to pay or about available programs, please call. We work with each patient to help meet his or her individual needs and circumstances.

Apply On-line for Financial Assistance

Billing Information

Lourdes billing and collection policies are consistent with our mission and values. When you receive a bill from Lourdes, it covers the services you received at one of our healthcare delivery facilities. You may receive separate bills from your personal physician, surgeon, pathologist or other healthcare professional.

If you have specific questions about your account, our Customer Service Representatives are available Monday through Friday from 7 a.m. to 4 p.m. Spanish speaking representatives are also available.

We repeatedly offer patients access to financial help during their hospital stay and after, as well as with each billing notice. We send bills to collection as a last resort, only:

• When patients have the ability to pay some portion of their healthcare expenses but refuse
  to pay
• When patients refuse to work with us to determine if they qualify for free or discounted care via federal, state, local or hospital assistance programs
• When we are unable to locate the patient or the person responsible for the bill