Mercy Financial Assistance Program
Mercy mission is to extend the healing ministry of Jesus by improving the health of our communities with an emphasis on people who are poor and underserved.
We care for everyone who comes to us in need regardless of his or her ability to pay. Meeting the needs of people with limited resources has been at the heart of our mission for 150 years.
Mercy recognizes the difficulty unexpected medical problems can cause to your finances. We are here to help so that patients can obtain medical benefits from federal, state and hospital programs. We want to assist you in finding resources that may help pay your hospital bill. In fact, every patient who does not have insurance is eligible for discounts. Please read more about our financial programs.
Hospitality Eligibility Link Program
We provide financial assistance to uninsured patients through our Hospital Eligibility Link Program. (H.E.L.P.) HELP is a free referral service provided by Mercy. We are here to assist patients in obtaining medical benefits through federal, state, and hospital programs. Our representative will provide the following services at no cost to the patient: - Explore eligibility under public assistance programs
- File applications on patient’s behalf for assistance
- Schedule and attend appointments with federal and state program officials
- Provide transportation when necessary to these appointments
- Provide medical documentation to Social Security Administration for disability claims.
Through HELP, patients and their counselors look at what options are available. We understand that not everyone can pay for healthcare services. We are here to offer options and assistance for those who are uninsured or underinsured and to serve as patient advocates. In the past year, the HELP program had 45,000 patient visits to assist patients in finding an appropriate way to pay for their hospital services. Please call 419-251-5966 or toll-free 1-877-918-5400 to reach a HELP representative. To reach a HELP representative at Tiffin Mercy Hospital, please call 419-455-7088.
Federal Poverty Guidelines
If a patient does not meet the criteria for the federal assistance programs available, Mercy will provide a discount to the patient using a sliding scale based on Federal Poverty Guidelines: - We offer free care for any person who earns up to twice the Federal Poverty Guidelines (e.g. income up to $44,100 for a family of four).
- We offer substantial discounts care for any person who earns up to four times the Federal Poverty Guidelines (e.g. income up to $88,200 for a family of four).
- We offer discounts like those we agree to with commercial payors for patients earning more than four times the Federal Poverty Guidelines.
Mercy billing and collection policies are consistent with our mission and values. We treat all patients with dignity and respect from the bedside to the billing office. It's the right thing to do. Federal law echoes our mission--we care for every person who asks to be treated. We do so regardless of race, sex, creed, citizenship or ability to pay.
To apply for financial assistance from Mercy, use our online application form below. If you need assistance in completing the form, have questions, or would like to speak with a patient representative, please call 419-251-5966 or toll-free 877-918-5400. A patient representative from Mercy will contact you regarding your eligibility for assistance. We're here to help. If you have questions about your ability to pay or about available programs, please call. We work with each patient to help meet their individual needs and circumstances.
Click Here to apply for Financial Assistance On-line
Click here to print and mail the application.. Instructions for completing.
Billing Information
Mercy billing and collection policies are consistent with our mission and values. When you receive a bill from Mercy, it covers the services you received at one of our healthcare delivery facilities. You may receive separate bills from your personal physician, surgeon, pathologist or other healthcare professional.
To make a payment by telephone or to speak with a customer service representative, please call 419-251-4147 or 1-888-811-4147. You may do the following by telephone:- Make a payment on your account using a credit card.
- Request an itemized statement.
- Provide insurance information.
- Update your address and telephone number.
- Obtain information on our financial assistance programs and more.
If you have specific questions about your account, our Customer Service Representatives are available Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 4:20 p.m. Spanish speaking representatives are also available.
We repeatedly offer patients access to financial help during their hospital stay and after, as well as with each billing notice. We send bills to collection as a last resort, only: - When patients have the ability to pay some portion of their healthcare expenses but refuse to do so
- When patients refuse to work with us to determine if they qualify for free or discounted care via federal, state, local or hospital assistance programs
- When we are unable to locate the patient or the person responsible for the bill
CareNet Information
CareNet is an innovative healthcare program that began in 2003. The Program partners together the City of Toledo, Toledo/Lucas County Health Department, Mercy, ProMedica Health System, and a large network of physicians and other healthcare organizations to provide comprehensive healthcare services (primary, specialty, hospital, pharmaceutical and dental care services) for low-income residents of Lucas County who do not have health insurance and do not qualify for governmental health care programs. Please click on this link for more information or call the United Way's First Call for Help at 419-246-4636.
Other Helpful Links
Prescription Assistance - These sites offer Generic Prescritpions from $4 - $5 for a 30 day supply and $10 to $15 for a 90 day supply:
www.kroger.com
www.walmart.com
www.target.com
www.gianteagle.com
Name Brand Prescriptions - An application must be completed by both the patient and the physician.
www.rxassist.org
www.needymeds.org
www.rxoutreach.com
Ohio Department of Job & Family Services Website - www.jfs.ohio.gov
Free or low cost health insurance available to children (up to age 19) and families who make up to 200% of federal poverty level. You must apply every 12 months and meet income requirements. If you have other health insurance or an increase in income, it could affect eligibility.
Area Office on Aging - www.areaofficeonaging.com
Providing programs, information and services to Senior citizens and their families that live in Defiance, Erie, Fulton, Henry, Lucas, Ottawa, Paulding, Sandusky, Williams and Wood counties.
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